1. Consenting to the terms
1.1 This Expert Exchange (“Terms & Conditions”) apply to your use of “Expert Exchange” or “expertexchange.com.ng”. Please read this Terms & Conditions carefully. By using Expert Exchange, you acknowledge and agree to be bound by this Terms & Conditions. If you do not agree with this Terms & Conditions, do not use Expert Exchange.
1.2 Expert Exchange reserves the exclusive right to revise, change or amend any portion of this Terms & Conditions at any time, without advance notice to customers. For every time you utilize this platform you give your consent to be bound by this Terms and Conditions as may be amended from time to time.
1.3 Eligibility. To be eligible to use the Expert Exchange Services, you must be at least 18 years old and a resident of Nigeria.
2. Property rights
All rights, title, and interest, including all intellectual property rights, in and to, the;
- (a) APIs, and all elements, components, and executables of the APIs;
- (b) the Content available from the APIs;
- (c) our Website; and
- (d) our Brand Features are all exclusive properties of Expert Exchange.
Subject to the express licenses granted in these Terms, Expert Exchange does not grant you any right, title, or interest in the Expert Exchange Materials which you may or may not have access to. You agree to take such actions, including executing any legal or official document and other documents that Expert Exchange may request that you execute to further affirm our third party website’s intellectual property rights.
3. Registration or Placing Order
3.1. The services provided by Expert Exchange enables you to buy and sell ecurrencies (Perfect Money, Webmoney and Bitcoin) and send or receive money with your iDeyPay account using the payment methods available on www.expertexchange.com.ng This send or receive money service is only available to ecurrency users.
3.2. To enjoy this service you have to place your first order which will get you registered on expertexchange.com.ng and also operate an active ecurrency account. In the event that your Expert Exchange account is terminated for any reason, you are no longer qualified to use the services.
3.3 Upon signing up for the Expert Exchange Services, you are creating an Expert Exchange Account ,you may be requested to supply information such as: Name, Contact Information, etc. You are totally responsible for providing accurate information in this regard and for updating same in the event that there is a change. E.g Change of Contact Information etc. You acknowledge that by using Expert Exchange services, some of your personal information will be available to any third party involved in the provision of the services including without limitation, payment processors, partner banks and ecurrency service providers. These information maybe authenticated via a third party verification vendor as deemed appropriate by Expert Exchange. Please note that the information provided by you will be used to determine if you are qualified to start or continue using the services. We reserve the right to shutdown, limit, or suspend your access to Expert Exchange Services in the event that we are unable to authenticate your information. Provision and use of such data is subject to the Expert Exchange
Any information (s) we collect from you is for the sole use of identifying and providing you with quality service. We will neither lend nor sell out any of your personal details nor use it for any other activity outside serving you.
However, we will comply fully with the law if we are demanded to provide any details about you which is within our reach.
Any information you provide directly to a third party merchant, website or application is not covered by this privacy notice. We encourage you to review the privacy policies of any third party to whom you choose to share your personal information directly as we are not responsible for the privacy or security practices of the third parties with whom you choose to share your personal information directly.
4. Login Information
4.1. The Confidentiality of your email address and password; all transactions that occur under your email address and password, any and all consequences of your email address and password is solely your responsibility.
4.2. a The set of email address and password unique to your Expert Exchange Account must not be shared with, assigned or utilized by another person. You acknowledge that the sharing of your email address and password with other persons may cause irreparable harm to Expert Exchange and you shall indemnify Expert Exchange against any loss or damages suffered by Expert Exchange as a result of such multiple use. In the event that there is an unauthorized use you must immediately contact Expert Exchange. You agree that Expert Exchange shall not be liable for any loss or damage arising from your negligence or failure to comply with this provision.
4.2. b If you are a business entity, you agree that all officers, employees, agents, representatives and others having access to the email address and password have been duly authorized by you to use the services on your behalf and to legally bind you .You are therefore responsible for all their actions whether authorized by you or not, while accessing the business, with your email address and password.
5. Your responsibilities
5.1 Your use of the services must be in good faith and in compliance with all applicable laws and regulations.
5.2 The information and material you supply in connection with the use of the services must be authentic, true and accurate, must not be false, misleading or deceptive.
5.3 You must not use the services to defraud Expert Exchange, other members or users of the Expert Exchange Website or engage in other unlawful activities. Please note that you are solely responsible for the payment of any taxes, duties or other governmental levies or any financial charges arising from the use of your Expert Exchange account.
5.4 Disclaimer of Warranty
The internet is a very complex place. Sometimes, things may not go as expected. We do not give any guarantee or warranty for any service provided. However, we try our best to provide you with a better service at the shortest time possible.
Anything you do on the internet is at your own risk and we’ll not be directly or indirectly responsible for any loss or unpleasant situations that might arise.
Expert Exchange MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND FOR THE SERVICES BEING OFFERED. THE SERVICE IS PROVIDED ON A “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No advice or information given by Expert Exchange or its agents or employees shall create a warranty. Expert Exchange provides no warranty that the service will be uninterrupted or error free or that there might not be delay in transactions. Under no circumstances shall Expert Exchange be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use our services.
If you are dissatisfied with Expert Exchange service or any of its terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the service. You may also want to write us with your reason for us to consider possible improvements.
All transactions done on this platform must be a fully paid transaction and not a partial payment transaction in order to be entitled to the benefits there in.
6.1 Limitations to paying for Expert Exchange services;
- Minimum transaction: You are restricted to perform transaction not less than $10 worth.
- For any reason you need to demand for refund, this must be done in writing either electronic or physical. If the need for a refund is caused by us or we consider it neccesary, refund will be made within five (5) business days and we will remove 10% handling and 5% VAT and make refund within 5 business days from day of request
- Money/refunds to the customer shall not be transferable to any 3rd party, this is only redeemable by you.
8. Limitation of service
Expert Exchange establishes general practices and limitation. These includes, without limitation to individual or aggregate transaction limits on the Naira or dollar amount or number of transactions during any specified duration.
Expert Exchange reserves the right to change, suspend or discontinue any aspect of the services at any time, including hours of operation or availability of the services or any Service feature, without notice and without liability. Expert Exchange also reserves the right to impose limits on certain service features or restrict access to the Service without notice and liability. Expert Exchange may decline to process any transaction without prior notice to you. If an online transaction does not satisfy the terms and conditions of www.expertexchange.com.ng, Expert Exchange has the right to deny you access. Access shall also be denied if Expert Exchange has a reason to believe that the online transaction violates any laws, rules or regulations, or may otherwise subject Expert Exchange and Its’ affiliates to liability.
You consent to indemnify Expert Exchange and our affiliates and the entire staff, agents and representatives and to hold them harmless, from any and all losses, damages, actions, claims, legal costs and liabilities which may arise directly or indirectly from the breach of this Terms and Conditions Expert Exchange reserves the right, at our own cost to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with Expert Exchange in asserting any available defense.
10. Disintegration of systems
In the event that you are unable to use the services of Expert Exchange as a result of improper operation of the system you cannot hold Expert Exchange responsible for the following:
- A system Suspension earlier announced by Expert Exchange in advance on the site
- A failure in data transmission due to a break down resulting from unavoidable force majeure like earthquakes, floods, electricity blackout or other incidents beyond our control.
- Failure in Data Transmission due to a collapse in the telecommunications equipment and system.
- Interruption of services due to hacking, authority, website update, banks, and other reasons.
11. Errors and Unauthorized Transactions
When an Unauthorized Transaction or an Error occurs in your Expert Exchange account, Expert Exchange will cover you for the full amount of every eligible Unauthorized Transaction or Error after deducting 10% handling and 5% VAT so long as you follow the procedures discussed below.
An Unauthorized Transaction occurs when a payment is sent from your Expert Exchange account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your Expert Exchange account, and sends a payment from your Expert Exchange account, an Unauthorized Transaction has occurred. If you give someone access to your Expert Exchange account (by giving them your login information) and they conduct transactions without your knowledge or permission, you are responsible for any resulting use.
11a.You should immediately notify Expert Exchange if you believe:
- there has been an Unauthorized Transaction or unauthorized access to your Expert Exchange account;
- there is an Error in your account transaction history (you can access your Expert Exchange account transaction history by logging into your account) or in your transaction confirmation sent to you by email;
- your password has been compromised;
- you need more information about a transaction listed in the transaction history or transaction confirmation.
11b.To be eligible for protection for Unauthorized Transactions, you must notify us within 15 Days after any Unauthorized Transaction first appears in your transaction history. We will extend the 15 Day time period if a good and demonstrable reason, such as a hospital stay, kept you from notifying us within 15 Days.
You should regularly log into your Expert Exchange account and review your transaction history to ensure that there has not been an Unauthorized Transaction or Error. Expert Exchange will also send an email to the primary email address you have provided in order to notify you of each transaction from your Expert Exchange account. You should also review these transaction confirmations to ensure that each transaction was authorized and is accurate.
12. Processing Time and Notifications:
We try our best to process all transactions same day or within 48hrs. However, for some reasons like scarcity, demand higher than supply, availability, and so many others, transactions maybe be delayed. You agree to be patient and not use any kind of threat or abusive words or restriction on any of our staff or representative. You also agree not to use any kind of restriction on any Expert Exchange bank accounts.
13. Applicable law
This Agreement shall be governed by and interpreted and construed in accordance with the laws of The Federal Republic of Nigeria. The place of jurisdiction shall be exclusively in Lagos State, Nigeria.
14. Disputes with Expert Exchange
14.1 If a dispute arises between you and iDeyPay, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and iDeyPay regarding iDeyPay Services may be reported to Customer Service online through the iDeyPay Help Center at any time, or by calling 0807-715-6443 from 6 AM to midnight, Nigerian Time.
14.2 For any claim where the total amount sought is more than One Million Naira (or other currencies equivalents), the party requesting relief may elect to resolve the dispute in a cost effective manner through binding non-appearance-based arbitration. If a party elects arbitration, that party will initiate such arbitration through the Citizens’ Mediation Centre in Lagos or any other established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction in Lagos State.
14.3 Except as otherwise agreed by the parties or as described in Section 14.2 above, you agree that any claim or dispute you may have against Expert Exchange must be resolved by a court located in Lagos. You agree to submit to the personal jurisdiction of the courts located in Lagos for the purpose of litigating all such claims or disputes. This Agreement shall be governed in all respects by the laws of Lagos State, Nigeria as such laws are applied to agreements entered into and to be performed entirely in Lagos, Nigeria, without regard to conflict of law provisions.
14.4 All claims you bring against Expert Exchange must be resolved in accordance with Section 14 of this Agreement. All claims filed or brought contrary to Section 14 shall be considered improperly filed and a breach of this Agreement. Should you file a claim contrary to Section 14, Expert Exchange may recover lawyers’ fees and costs more than a million naira, provided that Expert Exchange has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.
14.5 You agree that Expert Exchange may provide you communications about your Expert Exchange account, the Expert Exchange Services and this agreement electronically. Expert Exchange reserves the right to close your Expert Exchange account if you withdraw your consent to receive electronic Communications. Any electronic Communications will be considered to be received by you within 24 hours of the time we post it to our website or email it to you. Any notice sent to you by postal mail will be considered to be received by you 3 Business Days after we send it.
14.6 If any proceeding by or against you is commenced under any provision of any bankruptcy or insolvency law, Expert Exchange will be entitled to recover all reasonable costs or expenses (including reasonable lawyers’ fees and expenses) incurred in connection with the enforcement of this Agreement.
14.7 If you have a dispute with one or more Users, you release Expert Exchange and Affiliates (and their officers, directors, agents, joint ventures, employees and suppliers) from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.
We do hope you enjoy our service and refer others to us.